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Gallatin Nursing and Rehab Receives 2019 Customer Experience Award from Pinnacle Quality Insight

June 13, 2019

Pinnacle Customer Experience Award for 2019

 

Press release

Gallatin Nursing and Rehab Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Warsaw, Kentucky. February 26, 2019 – Gallatin Nursing and Rehab, a Kentucky – based provider of skilled nursing services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for awards in 15 categories as listed below:

 

 

 

  • Activities
  • Admission Process
  • Cleanliness
  • Communication
  • Dignity and Respect
  • Dining Service
  • Individual Needs
  • Laundry Service
  • Nursing Care
  • Overall Customer Experience
  • Overall Satisfaction
  • Quality of Food
  • Recommend to Others
  • Response to Problems
  • Safety and Security

of 16 categories, Gallatin Nursing and Rehab display a continued dedication to providing Best in Class senior healthcare services.

Throughout its 29 year history of serving the community, Gallatin Nursing and Rehab has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Gallatin Nursing and Rehab customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Gallatin Nursing and Rehab in specific categories.

Every month, Gallatin Nursing and Rehab has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, Gallatin Nursing and Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

Gallatin Nursing and Rehab Earns 2017 Bronze National Quality Award

June 2, 2017

Warsaw, KY – June 2, 2017 Gallatin Nursing and Rehab has been recognized as a 2017 recipient of the Bronze – Commitment to Quality Award for its dedication to improving the lives of residents through quality care. The distinction is one of three progressive award levels through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the leading association for long term and post-acute care. The program honors association members across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities. Click here to read more.

Gallatin Nursing and Rehab Receives 2017 Customer Experience Award from Pinnacle Quality Insight

June 2, 2017

Warsaw, KY. February 2, 2017 – Gallatin Nursing and Rehab in Warsaw, KY – a based provider of skilled nursing facility, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2017 Customer Experience AwardTM. Qualifying for the award in the categories of Overall Satisfaction, Nursing Care, Dining Service, Quality of Food, Individual Needs, Laundry Service, Communication from Facility, Response to Problems, Dignity and Respect, Recommend to Others, Activities, Admission Process, Safety and Security and Combined Average. Gallatin Nursing and Rehab displays a continued dedication to providing Best in Class senior healthcare services. Click here to read the full press release.