Gallatin Nursing and Rehab Receives 2017 Customer Experience Award from Pinnacle Quality Insight

4/1/2024

FOR IMMEDIATE RELEASE                                                                                                                                                                

Media Contact: Stacie Darnold

Phone: 859-567-4548

Email: Stacie.darnold@gallatinhc.com

Gallatin Nursing and Rehab Receives 2024 Customer Experience Award from Pinnacle

Quality Insight – An HCP Company

Warsaw, KY – Gallatin Nursing and Rehab is thrilled to announce that it has received a 2024 Customer Experience Award from Pinnacle Quality Insight. This recognizes Gallatin‘s outstanding performance in Overall Satisfaction, Nursing Care, Dining Service, Quality of Food, Individual Needs, Communication from Facility, Response to Problems, Dignity and Respect, Recommend to Others, Activities, Admission Process, Safety and Security, Overall Customer Experience, and solidifies their position in the top echelon of care providers nationwide.

“We’re excited to congratulate Gallatin Nursing and Rehab for their well-deserved achievement on earning a Customer Experience Award” says Bud Meadows, HCP’s CEO. “It’s wonderful to see the hard work that Gallatin Nursing and Rehab is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”

Qualifying for the Pinnacle Customer Experience Award signifies that Gallatin Nursing and Rehab has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.

“We have a highly experienced team that goes above and beyond to meet the needs of the elders we serve.  We follow our mission and are truly committed to excellence in serving our community,” expressed by Stacie Darnold, Gallatin Nursing and Rehab Administrator.

Throughout the year 2023, Gallatin Nursing and Rehab engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Gallatin Nursing and Rehab used this feedback to drive continuous improvement in their care.

To find out more about Gallatin Nursing and Rehab’s commitment to excellence, please visit www.gallatinhc.com or call 859-567-4548.

Gallatin Nursing and Rehab

Committed to excellence in serving our community.

About Pinnacle Quality Insight

Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living, conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit https://pinnacleqi.com/.

Warsaw, KY, April 24, 2023 – Gallatin Nursing and Rehab announced that Pinnacle Quality Insight presented them with a 2023 Customer Experience Award, with honors in the Admission Process, Communication, Dignity and Respect, Dining Service, Overall Customer Experience, Quality of Food, Recommend to Others, and Response to Problems. Qualifying for the Pinnacle Customer Experience Award means that Gallatin Nursing and Rehab has placed in the top 15% of care providers nationwide across a 12-month average.

“We have a wonderful team of employees that take great pride in caring for the elder population,” said Stacie Darnold, Gallatin Nursing and Rehab Administrator. “Many of our employees started in this profession at a very young age. We have seen so many changes through the years in the healthcare industry, but we are so honored to be selected for the 2023 Customer Experience Award.”

Throughout 2022, Gallatin Nursing and Rehab residents and/or their families participated in monthly telephone interviews where they answered open-ended questions and rated Gallatin Nursing and Rehab in multiple categories.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico.

About Gallatin Nursing and Rehab

Gallatun Nursing & Rehab is a Skilled Nursing Facility in Warsaw, KY with a mission to be committed to excellence in serving our community.

Warsaw, KY.  February 4, 2021 – Gallatin Nursing and Rehab, a Kentucky Skilled Nursing Facility, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award. Qualifying for the award in the categories of Overall Satisfaction, Nursing Care, Quality of Food, Individual Needs, Laundry Service, Communication from Facility, Response to Problems, Admission Process, and Overall Customer Experience.  Gallatin Nursing and Rehab displays a continued dedication to providing Best in Class senior healthcare services.  

Stacie Darnold, Administrator of Gallatin Nursing and Rehab describes receiving the award as an honor, stating that the team at Gallatin not only has years of experience in the industry but also leads with passion and determination to provide the best care around.  We strive to always follow our mission of providing excellence in serving our community.   

Throughout its thirty-year history of serving the community, Gallatin Nursing and Rehab has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Gallatin Nursing and Rehab customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Gallatin Nursing and Rehab in specific categories.  

Every month, Gallatin Nursing and Rehab has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.   

By qualifying for the Pinnacle Customer Experience Award™, Gallatin Nursing and Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.  

About Pinnacle Quality Insight 

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico. 

Press release

Gallatin Nursing and Rehab Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Warsaw, Kentucky. February 26, 2019 – Gallatin Nursing and Rehab, a Kentucky – based provider of skilled nursing services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award^TM. Qualifying for awards in 15 categories as listed below:

• Activities
• Admission Process
• Cleanliness
• Communication
• Dignity and Respect
• Dining Service
• Individual Needs
• Laundry Service
• Nursing Care
• Overall Customer Experience
• Overall Satisfaction
• Quality of Food
• Recommend to Others
• Response to Problems
• Safety and Security

of 16 categories, Gallatin Nursing and Rehab display a continued dedication to providing Best in Class senior healthcare services.

Throughout its 29 year history of serving the community, Gallatin Nursing and Rehab has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Gallatin Nursing and Rehab customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Gallatin Nursing and Rehab in specific categories.

Every month, Gallatin Nursing and Rehab has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award^™, Gallatin Nursing and Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

Warsaw, KY – June 2, 2017 – Gallatin Nursing and Rehab has been recognized as a 2017 recipient of the Bronze – Commitment to Quality Award for its dedication to improving the lives of residents through quality care. The distinction is one of three progressive award levels through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the leading association for long term and post-acute care. The program honors association members across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities. Click here to read more.

Warsaw, KY. February 2, 2017 – Gallatin Nursing and Rehab in Warsaw, KY – a based provider of skilled nursing facility, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2017 Customer Experience Award^TM. Qualifying for the award in the categories of Overall Satisfaction, Nursing Care, Dining Service, Quality of Food, Individual Needs, Laundry Service, Communication from Facility, Response to Problems, Dignity and Respect, Recommend to Others, Activities, Admission Process, Safety and Security and Combined Average. Gallatin Nursing and Rehab displays a continued dedication to providing Best in Class senior healthcare services. Click here to read the full press release.