Gallatin Nursing and Rehab Receives 2023 Customer Experience Award from Pinnacle Quality Insight

April 25, 2023

Pinnacle Customer Experience Award 2023Warsaw, KY, April 24, 2023 – Gallatin Nursing and Rehab announced that Pinnacle Quality Insight presented them with a 2023 Customer Experience Award, with honors in the Admission Process, Communication, Dignity and Respect, Dining Service, Overall Customer Experience, Quality of Food, Recommend to Others, and Response to Problems. Qualifying for the Pinnacle Customer Experience Award means that Gallatin Nursing and Rehab has placed in the top 15% of care providers nationwide across a 12-month average.

“We have a wonderful team of employees that take great pride in caring for the elder population,” said Stacie Darnold, Gallatin Nursing and Rehab Administrator. “Many of our employees started in this profession at a very young age. We have seen so many changes through the years in the healthcare industry, but we are so honored to be selected for the 2023 Customer Experience Award.”

Throughout 2022, Gallatin Nursing and Rehab residents and/or their families participated in monthly telephone interviews where they answered open-ended questions and rated Gallatin Nursing and Rehab in multiple categories.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico.

About Gallatin Nursing and Rehab

Gallatun Nursing & Rehab is a Skilled Nursing Facility in Warsaw, KY with a mission to be committed to excellence in serving our community.