Press release
Gallatin Nursing and Rehab Receives 2019 Customer Experience Award from Pinnacle Quality Insight
Warsaw, Kentucky. February 26, 2019 – Gallatin Nursing and Rehab, a Kentucky – based provider of skilled nursing services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for awards in 15 categories as listed below:
- Activities
- Admission Process
- Cleanliness
- Communication
- Dignity and Respect
- Dining Service
- Individual Needs
- Laundry Service
- Nursing Care
- Overall Customer Experience
- Overall Satisfaction
- Quality of Food
- Recommend to Others
- Response to Problems
- Safety and Security
of 16 categories, Gallatin Nursing and Rehab display a continued dedication to providing Best in Class senior healthcare services.
Throughout its 29 year history of serving the community, Gallatin Nursing and Rehab has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Gallatin Nursing and Rehab customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Gallatin Nursing and Rehab in specific categories.
Every month, Gallatin Nursing and Rehab has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Gallatin Nursing and Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.