Gallatin Nursing and Rehab Receives 2017 Customer Experience Award from Pinnacle Quality Insight
4/1/2024
FOR IMMEDIATE RELEASE
Media Contact: Stacie Darnold
Phone: 859-567-4548
Email: Stacie.darnold@gallatinhc.com
Gallatin Nursing and Rehab Receives 2024 Customer Experience Award from Pinnacle
Quality Insight – An HCP Company
Warsaw, KY – Gallatin Nursing and Rehab is thrilled to announce that it has received a 2024 Customer Experience Award from Pinnacle Quality Insight. This recognizes Gallatin‘s outstanding performance in Overall Satisfaction, Nursing Care, Dining Service, Quality of Food, Individual Needs, Communication from Facility, Response to Problems, Dignity and Respect, Recommend to Others, Activities, Admission Process, Safety and Security, Overall Customer Experience, and solidifies their position in the top echelon of care providers nationwide.
“We’re excited to congratulate Gallatin Nursing and Rehab for their well-deserved achievement on earning a Customer Experience Award” says Bud Meadows, HCP’s CEO. “It’s wonderful to see the hard work that Gallatin Nursing and Rehab is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Qualifying for the Pinnacle Customer Experience Award signifies that Gallatin Nursing and Rehab has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
“We have a highly experienced team that goes above and beyond to meet the needs of the elders we serve. We follow our mission and are truly committed to excellence in serving our community,” expressed by Stacie Darnold, Gallatin Nursing and Rehab Administrator.
Throughout the year 2023, Gallatin Nursing and Rehab engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Gallatin Nursing and Rehab used this feedback to drive continuous improvement in their care.
To find out more about Gallatin Nursing and Rehab’s commitment to excellence, please visit www.gallatinhc.com or call 859-567-4548.
Gallatin Nursing and Rehab
Committed to excellence in serving our community.
About Pinnacle Quality Insight
Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living, conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit https://pinnacleqi.com/.