Gallatin Nursing and Rehab Receives 2021 Customer Experience Award from Pinnacle Quality Insight

May 5, 2021

Pinnacle Customer Experience Award 2021WarsawKY February 4, 2021 – Gallatin Nursing and Rehab, a Kentucky Skilled Nursing Facility, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award. Qualifying for the award in the categories of Overall Satisfaction, Nursing Care, Quality of Food, Individual Needs, Laundry Service, Communication from Facility, Response to Problems, Admission Process, and Overall Customer Experience.  Gallatin Nursing and Rehab displays a continued dedication to providing Best in Class senior healthcare services.  

Stacie Darnold, Administrator of Gallatin Nursing and Rehab describes receiving the award as an honor, stating that the team at Gallatin not only has years of experience in the industry but also leads with passion and determination to provide the best care around.  We strive to always follow our mission of providing excellence in serving our community.   

Throughout its thirty-year history of serving the community, Gallatin Nursing and Rehab has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Gallatin Nursing and Rehab customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Gallatin Nursing and Rehab in specific categories.  

Every month, Gallatin Nursing and Rehab has gathered its real-time survey results to gain a better understanding of the residents needs and make improvements when necessary.   

By qualifying for the Pinnacle Customer Experience AwardGallatin Nursing and Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.  

About Pinnacle Quality Insight 

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.